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Understanding the Build vs. Buy Dilemma

Writer: Partha BharadwajPartha Bharadwaj

The decision between building or buying software solutions for smart manufacturing is a critical one for manufacturing plants aiming to enhance operational efficiency and maintain competitive advantage. This analysis explores the advantages and disadvantages of each approach, emphasizing the implications for smart manufacturing.





Build: Customization and Control


Building a software solution in-house allows for tailored customization to meet specific operational needs. This can be particularly appealing for manufacturers with unique processes that off-the-shelf solutions may not adequately address. The potential for a competitive edge through proprietary technology is a significant draw for some organizations.


However, the build approach comes with considerable risks. Development can be time-consuming and costly, often exceeding initial estimates. Many projects face budget overruns due to unforeseen complexities and the need for ongoing maintenance and support. Additionally, the reliance on internal resources necessitates a skilled IT team, which may not be feasible for all manufacturers.


Buy: Speed and Reliability


On the other hand, purchasing a ready-made solution offers immediate access to proven technology, reducing the time to market significantly. Established vendors provide regular updates, customer support, and a level of reliability that can be hard to achieve with in-house solutions. This is particularly relevant in the rapidly evolving landscape of smart manufacturing, where agility and responsiveness are crucial.


The primary disadvantage of buying is the potential misalignment with specific business needs. Off-the-shelf solutions may require customization to fit existing processes, which can lead to additional costs and delays. However, with the emergence of affordable SaaS options, the argument for building a custom solution has weakened considerably, as these solutions often provide the necessary flexibility and scalability without the extensive resource commitment associated with building from scratch.


Key Considerations


When evaluating the build vs. buy decision, manufacturers should consider several factors:


  • Cost Implications: Analyze the total cost of ownership, including development, maintenance, and potential downtime during implementation. Buying often proves more cost-effective in the long run due to lower upfront and ongoing costs.


  • Time to Market: Consider the urgency of implementation. If immediate operational improvements are necessary, buying may be the best option to avoid lengthy development cycles.


  • Customization Needs: Assess how unique your manufacturing processes are. If standard solutions can meet your needs with minor adjustments, buying is likely preferable. Conversely, if your processes are highly specialized, building may be warranted.

  • Internal Capabilities: Evaluate your organization's technical expertise and resources. A mature IT department may successfully manage a build project, while others may lack the necessary skill set, making buying a more viable option .

  • Long-term Strategy: Consider your organization's growth trajectory and how technology will evolve. A solution that scales with your business and adapts to changing needs is essential for sustained success in smart manufacturing.

In the context of smart manufacturing, the decision to build or buy should not be taken lightly. While building offers customization and control, it often leads to higher costs and resource burdens. Conversely, buying provides speed, reliability, and support, making it a compelling choice for many manufacturers. Ultimately, a hybrid approach—leveraging both strategies for different operational needs—may offer the most balanced solution, ensuring that manufacturers remain agile and competitive in a rapidly changing industry landscape.

The emergence of affordable SaaS solutions has significantly impacted the build vs. buy dilemma for manufacturing analytics. SaaS options have made buying a more compelling choice for many manufacturers:

Reduced Costs: Buying a SaaS solution is often more cost-effective than building an in-house system. SaaS providers spread development and maintenance costs across multiple customers, resulting in lower total costs of ownership for manufacturers.

Faster Time to Value: SaaS solutions can be deployed quickly, allowing manufacturers to start gaining insights and improving efficiencies much faster than building a custom system, which can take months or years.

Ongoing Support and Updates: SaaS vendors provide regular updates, bug fixes, and customer support, reducing the burden on internal IT teams. Building a homegrown system requires dedicating resources to ongoing maintenance and support.

Flexibility and Scalability: Many SaaS analytics platforms offer the flexibility to adapt to changing needs and scale as the business grows, without the need for extensive customization or infrastructure investments.


While building a custom solution still offers advantages in terms of control and tailoring to unique processes, the benefits of SaaS solutions have made buying a more attractive option for most manufacturers. The decision ultimately depends on factors such as the complexity of manufacturing processes, internal technical capabilities, and the urgency of gaining analytics capabilities



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